Terms & Conditions

We provide this website, our associated websites, and our services under the following terms and conditions. Whenever you use this website, our associated websites, or buy or use any of our services, then you accept these Terms and Conditions (or the Agreement). It is your responsibility to read them carefully.

1. Privacy and Confidentiality

We are committed to client confidentiality and user privacy. We ask you when we need information that personally identifies you (“Personal Information”). Members of The Redick Group / The Resume Studio team who have access to your Personal Information are bound by non-disclosure agreements (NDAs).

We highly recommend that you use personal email addresses and telephone numbers rather than email and phones associated with your employer. You authorize us to contact you via any email address, telephone number, or other contact information that you use to contact us, communicate with us, or otherwise provide us, including in forms. We are not responsible for any damages related to contacting or communicating with you through these channels.

We use your Personal Information to operate our site and services. We may also inform you of our new features, services, and products. Your Personal Information, writing samples, resumes, and other documents and information, are not shared with anyone who is not in a confidential relationship with us, except with your permission.

2. Guarantees and Accuracy

While we stand by our work and advice, the ultimate responsibility for your success is yours. A resume cannot be effective if it is sent to the wrong employers, for the wrong positions, in the wrong format, or not sent out at all. Your job search cannot and will not be efficient or effective unless you—as the jobseeker and client—drive its process and progress. We have no control over how you use or edit the documents we prepare for you, and we have no control over whether or how you implement our advice. 

We cannot guarantee specific results such as a certain number of interviews or inquiries from recruiters, specific salares, or employment. Job search, career development, client development, business development, hiring, and other career-related processes can be long and highly competitive. Clients must be assertive and creative in their efforts. While we provide guidance and strategic advice, ultimately you, the client, must decide what works best for you.

We rely on information provided by you to complete your documents and to advise you. We do not verify information you provide. You must review all documents for completeness and accuracy. Do not send any documents to employers or other third parties without your thorough review. We are not liable to you or to third parties for any injury or damage related by or otherwise related to typos, errors, omissions, false statements, or other inaccuracies.

3. Payment, Refunds, Rescheduling, and Cancellations

Generally, you can use our online scheduling system to reschedule or cancel your appointments. Our work and services are custom. You acknowledge our time spent in reviewing your materials, preparing for and conducting client conferences or other client communications, researching and writing of resumes and other documents, and providing all other products and services, is valuable and compensable. You further acknowledge our time reserved for you and your services—which includes time taken away from other clients or uses—is valuable and compensable.

You agree to be prepared and on time for your appointments. Refunds or credits toward other services are at the sole discretion of Jared Redick, except as may be required by law.

If you repeatedly cancel or reschedule appointments, then Jared may require you to pay a Reservation Deposit of $325 prior to scheduling any future appointments. This Reservation Deposit is refundable only if you are prepared and on time for the related appointment; otherwise, it is nonrefundable. If you refuse to pay the Reservation Deposit, then Jared will consider your refusal to be client delay, failure to provide information, or both, under Section 5 of this agreement.

4. Refund, Rescheduling, and Cancellation Policies

For Packages and Programs:

Payments and purchases—including your initial engagement payment—are not refundable or cancellable. Refunds or credits toward other services are at the sole discretion of Jared Redick, except as may be required by law.

If you require additional appointment time or additional work time—whether due to missed appointments, failure to prepare for appointments, failure to complete assigned homework, failure to provide requested information, or otherwise—then Jared may require you to pay additional fees to complete your project.

You agree that, if our pricing or fee schedules are rejected by a court of law, then such time is alternatively compensable at the rate of US$250 per hour, with a minimum charge of US$250. Such time will further be rounded up to the nearest minute.

If you must reschedule an appointment, you agree to provide reasonable notice. If you repeatedly reschedule appointments or fail to provide reasonable notice, then Jared may require you to pay a Reservation Deposit as described above. Alternatively, Jared may consider the appointment completed in full.

For On-Demand Services:

Again, generally, you can use our online scheduling system to reschedule or cancel your on-demand appointments. If you choose to cancel your appointment, rather than reschedule it, then the following cancellation refund policy applies.

If you cancel:

  • More than 72 hours before, then Jared may provide a full refund

  • Between 24 hours and 72 hours before, then Jared may provide a 75% refund

  • Between 4 hours and 24 hours before, then Jared may provide a 50% refund

  • Between 2 hours and 4 hours before, then Jared may provide a 25% refund

  • If you are late for your appointment, then your time is not extended. The missed portion of your appointment is considered satisfied and completed in full.

If you no-show your appointment, then you will receive no refund and Jared will consider the appointment / service satisfied and completed in full.

If you reschedule less than 72 hours in advance of your appointment—and then cancel—then cancellation refund policy applies to the rescheduling. If you repeatedly cancel or reschedule appointments, then Jared may require you to pay a Reservation Deposit as described above. However, the amount of the Reservation Deposit will be equal to the cost of the service.

5. Time is of the Essence

By purchasing our services, you agree that time is of the essence. You also expressly acknowledge and waive the right to cancel your purchase, including any right to cancel under state law, other than as outlined above.

Clients can expect services to be delivered within the time frames provided to them, subject to any unforeseen or uncontrollable circumstances such as equipment failure, health issues, or other conditions beyond our control.

Clients are responsible for promptly completing their services, and providing Jared with information he requests in order to complete their services.

Clients who delay start of their services by 30 days from purchase, or who delay completion of their services beyond 90 days from purchase, may be subject to price increases or to additional fees to complete their services, unless otherwise agreed to by Jared. 

After one year of purchase, your payments for unused services will be considered satisfaction of administrative and other (tangible and intangible) costs associated with your delay, and those payments will not be credited toward other purchases.

Depending upon their service, clients may be required to complete homework or otherwise provide Jared with information. If you fail to do so, then Jared, at his discretion, will (a) complete your service as best he can with whatever information you did provide, (b) postpone your scheduled appointments or completion of your service until you do provide the information, (c) determine your failure to be waiver of follow up or edits to your document, (d) determine your failure to be client delay pursuant to this Section, and/or (e) require additional payment pursuant to Section 4, and/or this Section, or otherwise.

6. Edits for Bespoke Projects

Edits must be requested within more than 30 days of initial document delivery. If you wish to make more edits than those included in your quoted fee, then additional writing, rework and/or consultation fees will apply.

Before requesting edits in response to critiques by career service providers like The Ladders and JobFox, you agree to review the following reports and blogs on those service providers and their resume critiques (or, if these are no longer available, we will provide you with an updated list):

  • http://www.epinions.com/content_436870942340

  • http://joblounge.blogspot.com/2008/05/posting-resume-on-ladders.html

  • http://www.manager-tools.com/forums-2498

  • http://corcodilos.com/blog/19/theladders-going-down

  • http://www.cheezhead.com/2007/02/02/theladders-bait-switch/

  • http://corcodilos.com/blog/311/the-dope-on-theladders

  • http://www.cheezhead.com/2008/08/27/ved-job-seeker-alleges-jobfox-scam/

7. Electronic Files

Because there are many versions of Microsoft Word and other word processing software, we cannot guarantee the compatibility of our files with your systems or that documents will retain their original formatting features. We do not provide technical support on document formatting and cannot guarantee system compatibility or the successful transfer of formatting features. We do not guarantee copies of your electronic or paper files will be retained.

8. Independent Contractors

Jared Redick and The Redick Group / The Resume Studio have no employees. Any persons currently or formerly associated with The Redick Group / The Resume Studio and its brands—other than Jared Redick—are independent contractors who are unable to legally bind Jared Redick or The Redick Group / The Resume Studio.

9. Referrals to Other Coaches & Writers

It is your responsibility to determine whether a particular individual or service meets your needs, including reviewing their individual terms and conditions, contracts, pricing, background, philosophy, and terms of service. Jared Redick also encourages diversity of opinion, so not all of our referral coaches and writers will have the same style or ideas. Your relationship with these coaches and writers is directly with them. They are independent from us; they are not our employees, contractors, subcontractors, or agents. We do not control their pricing or packaging of services. Your contract or arrangements are with them, not with us. While we make an effort to ensure they meet minimum standards, we make no warranties or guarantees about them or about your experience with them.

10. Copyrights

Content on this site is our property and protected by law. The compilation of content on this site is our exclusive property and protected by law. We reserve the right to use our work (including resumes and other work prepared for you) and your questions, comments, and feedback in instructional, promotional, or other material under the brands Jared Redick, The Redick Group, Mid-Career Minute, or other. We will remove your Personal Information from any such work.

11. Trade Dress

TheResumeStudio.com, MidCareerMinute.com, Jared Redick.com, and other marks indicated on our site are ours alone and protected by law. Among other things, they may not be used (a) in connection with any product or service that is not ours, (b) in any manner that is likely to cause confusion among customers, or (c) in any manner that disparages or discredits us. Other trademarks appearing on this site are the property of their respective owners.

12. Risk of Loss

We cannot be responsible for technical difficulties related to your email account. We will try to communicate with you via another email account specified by you if you encounter email difficulties.

13. Service & Product Descriptions

We do not warrant that service descriptions or other content of this site is accurate, complete, reliable, current, or error-free. If a service offered by us is not as described, then your sole remedy is to contact us and allow us to try to satisfy your demands. The Redick Group / The Resume Studio, along with its affiliated websites, is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to amazon.com and its affiliates.

14. DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY 

THIS SITE IS PROVIDED BY THE REDICK GROUP / THE RESUME STUDIO ON AN “AS IS” AND “AS AVAILABLE” BASIS. WE MAKE NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESSED OR IMPLIED AS TO THE OPERATION OF THIS SITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THIS SITE. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK.

TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF 1) MERCHANTABILITY; 2) FITNESS FOR A PARTICULAR PURPOSE; 3) EFFORT TO ACHIEVE PURPOSE; 4) QUALITY; 5) ACCURACY; 6) NON-INFRINGEMENT; 7) QUIET ENJOYMENT; AND 8) TITLE. WE DO NOT WARRANT THAT THIS SITE, ITS SERVERS, OR EMAIL SENT FROM US ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

WE WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES EVEN IF WE WERE ADVISED OF THE POSSIBILITY OF SUCH DAMAGES OR WAS GROSSLY NEGLIGENT.

CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS. IF THE LIMITATIONS SET FORTH IN THE PRECEDING PARAGRAPH ARE HELD INAPPLICABLE OR UNENFORCEABLE FOR ANY REASON, THEN OUR MAXIMUM LIABILITY TO YOU FOR ANY TYPE OF DAMAGES SHALL BE LIMITED TO US$50.00.

IN NO EVENT WILL JARED REDICK, THE REDICK GROUP, THE RESUME STUDIO, THEIR OFFICERS, DIRECTORS, EMPLOYEES, EDITORS, REPRESENTATIVES, AND INDEPENDENT CONTRACTORS BE HELD LIABLE FOR ANY DAMAGES OF ANY KIND, INCLUDING WITHOUT LIMITATION COMPENSATORY, DIRECT, INDIRECT, OR CONSEQUENTIAL DAMAGES, LOSS OF INCOME OR DATA, LOSS OF OR DAMAGE TO PROPERTY, AND CLAIMS OF CLIENTS OR THIRD PARTIES ARISING FROM ANY CLIENTS’ REJECTION FROM ANY UNDERGRADUATE, GRADUATE, OR PROFESSIONAL PROGRAM OR EMPLOYMENT OPPORTUNITY OF ANY KIND. YOU SUBMIT WRITING SAMPLES, RESUMES, AND ANY OTHER MATERIAL TO PROSPECTIVE EMPLOYERS OR PROGRAMS AT YOUR OWN RISK. FURTHER, CLIENTS AGREE TO HOLD US HARMLESS FROM ANY ACADEMIC, ADMINISTRATIVE, CRIMINAL, OR CIVIL PROCEEDINGS. IF A CLIENT IS REJECTED BY COLLEGE, GRADUATE SCHOOL, PROFESSIONAL PROGRAMS, POTENTIAL EMPLOYERS, OR OTHERS THEN THE CLIENT HAS NO LEGAL RECOURSE AGAINST US. EVEN IF WE WERE ADVISED OF THE POSSIBILITY OF SUCH DAMAGES OR WERE GROSSLY NEGLIGENT.

15. Applicable Law and Choice of Forum

The Redick Group / The Resume Studio is a sole proprietorship registered in the State of California. You agree the laws of the state California, without regard to principles of conflict of laws, will govern these Terms and Conditions of Use and any dispute of any sort that might arise with or related to us. You agree any and all disputes relating to us, our services, or this Agreement must be filed in San Francisco County District Court, San Francisco, California. No other choice of forum is permitted under this Agreement without the express written consent of Jared Redick.

16. Site Policies, Modification, and Severability

We reserve the right to make changes to our site, policies, and this Agreement at any time. Any modifications to this Agreement for an individual client must be made in writing by Jared Redick, and do not constitute a waiver of any other part of this Agreement. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.